Information about cookies
A cookie is a small file of letters and numbers that, if you agree to their use, is stored on your browser or the hard drive of your computer or device. They contain information that is transferred to your hard drive.
The cookies that we could use are split into the following categories:
Necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into parts of the website.
Analytical cookies. These cookies allow us to recognise and count the number of visitors to the website and to see how they move around within the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
The cookies we use
We use the following cookies:
|Necessary Cookies||PHPSESSID||Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.|
|Necessary Cookies||cookiesAccepted||Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.|
|Necessary Cookies||cookiesAcceptedAnalytics||Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.|
|Analytical cookies||'_gat_gtag_UA_120904809_1', '_ga', '_gid'||Used to see how our website users navigate the site|
|'IDE', 'test_cookie', 'DSID'||Used by Google to deliver video content from YouTube|
|YouTube||'GPS', 'PREF', 'VISITOR_INFO1_LIVE', 'YSC', 'remote_sid', 'nextId', 'requests'||Used by YouTube to deliver content & video on the website|
|'personalization_id', 'lang'||Used by Twitter to deliver social platform content on the website|
How you can block cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, please be aware that blocking cookies may affect your ability to use the website. In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.
Information we collect from you
We will collect and process the following categories of data about you:
The information you give us. This is information about you that you give us by filling in forms on the website (Site), interacting with the Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you sign up to our newsletter service, make an enquiry about our products and services or log a support ticket. The information you give us will include your name, address, e-mail address and phone number, as well as preliminary information about your business.
Vivacity has disabled additional tracking features on our analytics platform. Vivacity does not collect, create, send or receive demographic and interest data for our users. When browsing our website, we do not allow Google to associate your web and app browsing history with your Google account.
Social Media platforms
We operate social media platforms. These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol.
It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested so.
Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than 14 months. We have disabled additional Google Analytics features, we do not collect or create demographic and interest data for our users.
Uses made of the information
All information about you that we collect or receive, whether of a personal or technical nature, may be used by us in the following ways:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To administer the Site and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes;
To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service when you choose to do so;
As part of our efforts to keep the Site safe and secure;
To comply with our record keeping and information storage obligations and policy (please see the “Where We Store Your Personal Data” section below for more details).
Information we receive from other sources.
We will combine this information with information you give to us and the information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
Analytics and search engine providers that assist us in the improvement and optimisation of the Site;
Third party support services, such as, but not limited to project management tools, accounting systems and hosting data centre.
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets;
To protect our rights, property or safety, or those of our clients or others.
Where we store your personal data
All information that you provide to us is stored on our, or our selected business partners’, secure servers, and we will take reasonable steps to protect your information in accordance with this policy, including (without limitation):
Installing a secure firewall;
Using anti-virus protection software;
Encrypting data; and
Carrying out regular back-ups.
Any personal data sent to us through the “contact us” message box will be kept for sufficient time to respond to the query, and no longer than 6 months.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the Site; and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the following rights under the law in respect of your personal information:
The right to be informed about the collection and use of your personal information;
The right of access to your information to verify the legality of our use of it;
The right to request that inaccurate or incomplete information about you is rectified;
The right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent or we no longer provide your children with education);
The right to restrict the use of your information;
The right to obtain and reuse the information that we have about you for your own purposes;
The right to object to certain uses (such as for marketing purposes); and
The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.
Under data protection laws, you have the right to request that we delete any personal data we hold on you. Such requests should be made to firstname.lastname@example.org.
You may also instruct us to provide details of any personal data we hold on you. Such requests may be subject to a fee (currently £10) and also you providing us with appropriate evidence of identity. We will accept copies of identity documents certified by a lawyer as proof of identity.
The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
This policy might be amended from time to time. You can always find the most up-to-date version on this page on our website.
If you have any questions or comments on this policy, please email email@example.com, or write to us at Vivacity Labs, International House, 24 Holborn Viaduct, London, EC1A 2BN.